5/29/22 We were impressed with the facility and we are truly grateful for the excellent treatment June received. Thank you!

5/26/22 Ya'll were absolutely wonderful! Thank you for everything

5/25/22 I was pet-sitting for my daughter. She just graduated college, and money is tight. When making the decision to visit, I was concerned that we may run into a long list of tests that would put her in a financial bind. I feel like the vet did a great job of checking her dog thoroughly to rule out an emergency situation without ordering a lot of unnecessary tests- with good instructions and recommendation to follow up with our regular vet soon.  

5/24/22 Thanks for your help with Artie. Your staff is very nice and I would bring my pet there with any problems they may have. Thank you.

5/23/22 Everyone was very friendly and very helpful. Kori was very well taken care of during our visit. Thank you!

5/23/22 wonderful staff! They were calming, reassuring, and confident in my pet's emergency.

5/22/22 We appreciated everyone's kindness. Our dog had been bit by a copperhead snake which sent us into a panic. We drove over an hour to get to the clinic, as we live way out in the country. The techs and the vet were great. The clinic was super busy but we felt like we were kept in the loop as to when our dog woud be treated. I appreciated seeing an estimate of the bill before treatment- not only for the cost but also for what the vet thought was the best plan for addressing the bites. It gave us time to come up with any questions. I highly recommend this clinic! Thanks to everyone we interacted with.

5/16/22 Thank you so much for your services. Gizmo is doing great getting better each day. Thank you again from me, I dearly love all animals and I know ya'll do, too.

5/15/22 The doctor was extremely friendly and very helpful.

5/12/22 Dr. DeSimone is fantastic!

5/10/22 We especially liked our vet. He seemed very knowledgeable, kind and caring.

5/10/22 Thank you for saving our baby

5/6/22 We received excellent care for our baby! There was a slight delay because of another pet coding, however my dog was treated in a very timely manner. Thank you to the whole team!

5/3/22 Thank you for your help!

5/3/22 The staff was extremely friendly and informative! I loved how they were very transparent about what treatments they were going to do and the cost as well. Really appreciate them.

5/1/22 The lady at the front desk stood up and came around the desk. Don't remember that happening before. I'm all about customer service. In the waiting room I was nervous and the assistant was very professional and kind. But oh my bucket of buttered popcorn, Dr. Jay hit a triple header! Kind, so kind and specific, it was as if I'd been going to her for years! Give her a raise! 

4/28/22 James, the veterinarian, was amazing! He took our VERY sick dog and really got her started on the road to recover quickly. He was very knowledgeable and after running diagnostics he knew exactly what was wrong and started treatment immediately. He told us she had a 50/50 chance of surviving and I believe that because of the care she received from James, she survived. When my regular vet found out James took care of her, my vet was VERY complimentary of James and told me I couldn't have found anyone better to help my dog through the crisis. I would highly recommend James the vet to anyone!

4/27/22 Drew was heaven sent. He is truly an asset to your practice. Everyone was very nice and caring.

4/26/22 I was welcomed with such care and concern. The wait time was so short, it was shocking! The nurses were so kind, caring and kept my spirits up. The doctor was reassuring and knowledgeable. I can never thank you enough for taking such good care of my cat. You are all such angels and blessings!

4/24/22 Staff were extremely courteous and polite. Dr. was knowledgeable and kept me informed of all procedures being performed. This is our 4th or 5th visit and each time the care our pets have received was excellent.

4/23/22 I m so glad that there is an option for after hours care. Good location and really good care.

4/21/22 We love the vet!!! The tech was amazing and very friendly and we will be back if ever need be!

4/18/22 The young lady doctor was amazing and great with my Buddy. When I got Buddy home he actually slept his first full night in 3 days. She was great and I'm so glad she was there to help my boy.

4/18/22 Even though we could not figure out exactly what was going on with her, he was able to rule several things out which made me feel much better. The entire staff was very professional and pleasant. I just want you to know that as of this morning she has started to improve.

4/18/22 My experience was a very good one. I expected to have to wait a long time, and I was in and out with all the information that was needed. Thanks so much for being here for our community.

4/15/22 The entire staff was extremely friendly and empathetic. Exactly the kinds of people you would hope to be there in times of emergency and distress. Bless ya'll and all you do.

4/14/22 Dr. Desimone and staff were great! I will definitely be back :)

4/13/22 Ya'll saved my Lucy

4/13/22 James was great!

4/12/22 Excellent care and service for my pets!!

4/10/22 Staff was very nice and knowledgeable and my dog is doing great 

4/7/22 I would not hesitate to bring any of my animals in if we had another emergency.

4/3/22 Both vet tech Shauna and the vet that day were awesome. I was grateful for caring peope during a stressful situation

4/3/22 Very friendly staff! Was told upfront what the wait time was going to be, which was appreciated!

3/29/22 All staff were extremely kind. Everyone I spoke to was very thorough and knowledgeable. The receptionist working on Sunday morning was execptional. 

3/25/22 Excellent all the way around! From the moment we walked in, to the friendly and knowledgeable staff. The vet was thorough, informative and caring. I would definitely recommend to family or friends. 

3/24/22 Everyone was compassionate. I was told what to expect. All charges were explained to me prior to the treatment. I was given options on what care to take for my pet. 

3/21/22 Great crew working and extremely hepful and knowledgeable.

3/15/22 I so appreciated everyone's knowledge and consideration of a pet owner's concerns. I was well informed by staff members taking their time to educate me on my dog's condition. All the staff showed compassion and concern for both the patient and the owner. It was comforting to have their support. 

3/14/22 We have used Tyler Animal Emergency Clinic before so we knew the high level of care we would get. Dr. Sheehy was super! We got a quick diagnosis and she explained meds and exactly how to care for our pet when we got home. The vet techs were awesome with our pet and explained what was going to happen each step of the way. We appreciate the way we were greeted and quick processing of paperwork upon arrival. Thank you!

3/14/22 The Veterinarian gave us the peasce of mind we needed for our baby boy. Thank you.

3/11/22 The staff was wonderful. Cannot say enough about how great the experience was, considering. Dr. Dixon and Sarah were great!

3/10/22 We were given details of what to expect, the process, wait time, and charges for services. 

3/7/22 Always very friendly and helpful staff. Buster is doing good after he was seen and treated at the Tyer Animal Emergency Clinic.

3/4/22 The doctor took good care of my dog! Thanks!

3/2/22 The vet, tech, and staff were very professional and did everything to make sure our puppy got immediate attention.

2/27/22 Thank you all for taking care of my Martin Luther while my husband and I were away on our seven day cruise out of Galveston. We appreciate your immediate and swift action to help Martin get his IV fluids to help prevent renal failure. I am both so proud of you and the Lindale Hideaway Clinic for noticing when Martin was not eating or drinking. Martin is doing so much better. He was mourning for his Momma and Papa to return. Again, thank you so much from the bottom of my heart. 

2/27/22 I appreciated the care we received so much! We were in and out and all fixed up in under an hour!

2/24/22 I was very impressed by the compassion and care the staff extended not only to this old dog but also the level of care and compassion they extended to us. They make you feel important and are very knowledgeable and helpful. I truly believe they were a huge part in saving Bella's life and I personally want to send out a big huge thank you. You were such a blessing to us all. 

2/23/22 You guys saved my Pistol. I know it didn't look good but you were optimistic and did everything you could for him. He is a miracle puppy but he couldn't have done it without you. He is doing great!

2/22/22 Very good service!!

2/17/22 I was in twice a few weeks ago with an emergency with my dog. Hondo was our beautiful 1.5 year old baby boy. He was a Cane Corso (Italian Bull Mastiff) and such a gentle giant with a very kind soul. We brought him in with uncontrollable seizures and an extreme temperature elevation two nights in a row that ultimately led to us having to make the excruciating decision to send him home to Jesus. The entire staff was wonderful, very caring and extremely professional. I wanted to let you know that it meant the world to us and my visit with my cat, Miss Violet, was also a very professional and caring visit as well. 

2/16/22 Thank you so much for saving my little guy's life. When I left Diego there for surgery,I was sure when I watched him fall asleep under sedation, it would be the last time I saw him. I was and still am overjoyed that not only did he survive the night but his recovery is super impressive. I have to continually slow him down and keep him from jumping up on the bed. I did not expect such wonderful results coming from such a grim injury. Again. Thank you for saving my boy's life!

2/15/22 The staff was super nice and made us aware of the cost before anything happened, which I greatly appreciated. 

2/11/22 Friendly Personnel

2/10/22 No comments needed. All personnel friendly, responded to all questions and made sure I understood what they did and found. Doctor explained what they did and what to watch during the next 24 to 36 hours. 

2/9/22 I want to applaud the young man and girl who dealt with us. They were friendly and treated our puppy with as much affection as we do which was important in order for us to be happy to leave her at your premises.

2/8/22 I was genuinely impressed by the care given to my pet. Also the friendliness of the staff.

2/3/22 Thank you for taking such great care of my fur baby the other night! We could see a major improvement in his ear by the next morning!

1/29/22 Excellent service in an emergency situation!

1/28/22 The service was fast, friendly and very caring. Thank you for all you do!

1/18/22 Last visit was 2017, not happy that time, undue stress for both dog and owner and inadequate late night staff. This visit, a life or death situation. This was much better with both staff and vet very excellent and a well-staffed back area, enough for emergency surgery. Much better customer relations, more explanation of options, and though expensive, they saved my dog and that is beyond measure. I received a follow up call the next day, and that is the first as not only this clinic, but none in our past have given a follow up call. For those not wanting to use Tyler ER because of past times, it is so much improved, that I would not hesitate to recommend them now.

1/17/22 We are new to Tyler. Such a relief to find competent and compassionate emergency care for our very sick pet. Dr. DeSimone was very knowledgeable and explained eveything to us. Thank you!

1/16/22 Very friendly staff from every department. Everyone seemed knowledgeable and concerned. Great experience.

1/11/22 Not only was the receptionist very friendly, but the vet tech and the veterinarian were also all friendly and professional. I would love to make this my permanent veterinary office, but that's not possible since they only handle emergencies. I will definitely recommend Tyler animal Emergency Clinic whenever asked for an emergency vet!

1/3/22 Very pleased with the service I received. Thank you very much. 

1/3/22 Ya'll were great! Everone was so sweet to Reecie!!

1/2/22 Thank you for taking care of Tucker!

1/2/22 Everyone was extremely nice and friendly and treated our pet like their own. Price was reasonable! Excellent care!

1/1/22 Our pet received excellent care! Thank you!

12/29/21 Ya'll saved our little Jasper- forever grateful!

12/25/21 The doctor was very professional and kept us informed of all procedures and results.

12/24/21 I was greeted with a smile and a calming sounding conversation which helped my frightened mood. My dog was cared for with gentle care from what I saw and I would definitely return if need be. I was truly helped and my dog is doing better. Thank you so much.

12/23/21 This was the best possible experience given the situation. Very professional, caring and informative. Great people and a very good trip.

12/20/21 Being open on the weekends is a very valuable option for pet care. They don't just get sick from 8-5 during the week!

12/12/21 The employees were very kind and professional. I expected a very long wait and was pleasantly surprised by how quickly we were seen. 

12/9/21 We came in scared that our little guy wouldn't be able to come home with us. He's a nervous dog already and had just been bitten so he was extra nervous. Their staff did a great job of letting him freak out and taking care of him while he did that. We've paid more for a basic visit to our vet so the prices are great and we were in and out in just over an hour so we are very grateful for Tyler Animal Emergency Clinic!

12/8/21 Very good service. Everyone seemed to care about our little boy.

12/7/21 Only our second time there but very impressed with the staff and service

12/6/21 Kind Staff! Helpful and kind Doctor!

12/2/21 Staff and the doctor were just incredibly attentive and my boy feels much better.

12/1/21 You have the nicest team and the receptionists are amazing!

11/30/21 I was very impressed with your emegency hospita and will definitely return if/when the need arises. Thank you for everything!

11/29/21 On Thanksgiving morning my sweet cat was sick. I was so thankful to be able to take her to the Tyler Animal Emergency Clnic, where they saw her quickly and took excellent care of her. She's had a speedy recovery because of their kindness and expertise. Dr. DeSimone and his entire team were wonderful! I will be forever grateful.

11/29/21 I was very pleased with the service I received. Everyone was exceptionally hospitable and helpful. The visit exceeded my expectations, and I'm really impressed with the way Ricci was treated and at ease with the care of the medical and administrative staff. I will definitely recommend your facility and will return as needed.

11/28/21 My pet was very dehydated and sick when I took her in. The staff, from the receptionists to the doctor were caring and concerned and gave excellent care. I was very pleased and trusted them.

11/26/21 Our vet tech was super compassionate and sweet with our sick baby. Even though it was Thanksgiving, she acted as though she wanted to be there helping us. She gave us outstanding service! The vet was also very understanding and took time to talk to us about treatment options. Overall, great experience and my dog is doing much better. Thank you all!

11/14/21 Pepper was boarded for 8 days. I called three times during that period and each time was given detailed information on how she was doing and how she was eating and responding. When my flight was cancelled and I contacted the clinic, they were very flexible about allowing me to pick her up later than aorginally planned. I was also given a detailed written daily report oabout her activities during her stay. I really appreciate your service!

11/9/21 Very clean. The doctor was very thorough and had a good explanation of the injury and suggested treatment.

11/8/21 My husband called the Tyler Animal Emergency Clinic to make them aware that I was bringing my dog in that suffered a gash to the face due to a dog attack. I was immediately put in a room, which was surprising because places like this tend to have an extraordinarily long wait. The techs that worked with me and my dog were professional as well as the vet that stitched my dog up. I'm so grateful that a'll took my dog back so quickly and made the process very easy for me. My dog is 18 years old and I thought I was going to lose her that night but ya'll eased my worries and although she looked like Frankenstein, I was happy to have her back! Thank you so much and I will recommend this establishment to everyone that needs emergency care for their animals. 

11/7/21 They listened to what was going on, our baby's medical history, and treated accordingly. Thank you so much!

11/1/21 Thank you all so much for your help! I know there were many animals in that day, but I still felt the concern and the haste from the clinic staff for Winifred. I was a mess with concern, and the kind, calming care from everyone helped put me at ease. I really appreciated the follow up call, too. Winnie is doing much better and it is all thanks to ya'll!

10/28/21 Very friendly staff. Took great care of Stella

10/26/21 Staff was great! Loved the doc and techs! Doc spent a lot of time with us and was very down to earth...very informative and casual. Hope I don't need ya'll again but thanks for the peace of mind!

10/25/21 The staff and medical team took excellent care of our baby!

10/24/21 Thank ya'll so much for the care you provided Angel. The staff was so friendy and professional. Great experience.

10/24/21 Everyone was very kind and helpful and listened to what I had to say...thanks.

10/21/21 Very grateful that they were there. I was having a panic attack about my dog's eye getting knocked out of socket. They spoke very calmly and rationally to me. The sweet receptionist gave me tissues as I ugly cried. They understand that your pet is your family and in my case one of my children.

10/15/21 Dr. Maris and staff were ery helpful, really listened and through questions to me about my dog's behavior figured out what was wrong. What a relief! It was a great experience.

10/15/21 Everyone was very nice and helpful. The veterinarian took time to explain procedures to us and he answered all our questions.

10/4/21 Wonderful! So glad you all were available at that time. I said a prayer of thanks for you all.

10/3/21 Thank you for the care of my kitten. Ella and I thank you!

8/30/21 We are so happy that we have a place to take our preceious pets in the event of an emergency. Thank you so much for your service to the community.

8/29/21 Very friendly, affordable and efficient! My dog isn't much of a "people person" and she was a docile angel with the vet and assistant. I was amazed!

8/26/21 I was glad I was taken seriously. I've been to other vets who have brushed of my knowledge of my own pet as if I didn't know anything, or vets who were just completely unhelpful and offered no solutions for my pet's troubles and then felt severly over-charged for the whole experience. My experience here may not have been cheap, but I could feel their genuine concern and attention to my pet and that they weren't giving up on finding out what was wrong. So, thank you for being helpful, unlike some others.

8/18/21 I followed up with my veterinarian the following day and he stated that you all saved Chico's life. He said that y'all did everything y'all were supposed to do and because of that he is here today. Thank you so much for everything you did.

8/16/21 I was very pleased with the care and services we received. I could not be happier that I found your clinic to help me save my sweet boy. Thank you!

8/5/21 The staff were very courteous, professional and friendly. I had confidence they were doing their best for my pet.

8/4/21 I've only had to use your ER twice, but both times I have been so happy. Great vets and great workers. Friendly and compassionate. Very clean, too. Wish it wasn't just an ER, but I'm so grateful you are here!

7/27/21 Very warm welcome- great reception team. Veterinarian team was friendly but the initial quote for services was way higher than we could manage. Thankfully, a cheaper alternative was made available that still kept our puppy healthy. Thank you.

7/23/21 Very kind to us and listened to our concerns about our 26 year old Siamese. She is doing much better.

7/21/21 Thank you for all you did to help Rocky! He is doing amazing today! You not only helped him but gave me a peace of mind knowing he was being taken care of. Thank you so much!

7/14/21 When I arrived, they had a few critical patients but they continued to let me know they would be available soon. Very understandable delay in seeing us. When it was our time, we received very thorough care; even though we were far from critical. The vet explained what he thought was wrong and what he recommended very thoroughly. I am really glad we went to the Tyler Animal Emergency Clinic. My second time with excellent care each time. Thank you.

7/10/21 All the staff is great. Sarah was our tech. She was professional, friendly, and efficient. Dr. Prioleau was professional, friendly, and very personable.His manner instilled confidence in the situation and us. Scout is fine. It's very comforting to know you are there. The quality of the staff and service we received are a HUGE bonus!

7/7/21 Good emergency clinic, friendly staff

7/6/21 I am very thankful I was visiting my daughter in Tyler when my little dog got sick. We took him to this emergency care and felt he got excellent care. When we checked on him everyone was extremely helpful. 

7/5/21 Dr. Dixon and his staff were very kind and helpful.

7/1/21 This was my first visit to this ER and I am extremely pleased with how well they determined the problem and their recommendations to help my dog. They went above and beyond and I'm definitely happy. I will return to them when needed.

7/1/21 Our veterinary technician was very friendly and caring. A follow-up at the regular doctor confirmed the ER doc's suspicions. Thanks for taking grat care of Peanut.

6/29/21 Took my kitten Vixen in last night with broken skin/infections on her back two paws. She was nearly lifeless, and thinking the worst, I rushed her here from my Bullard residence. When I walked her in, they IMMEDIATELY took us back, got me to fill out a quick new patient form, and took Vixen back. They’re compassion and swiftness put my fears and worries to bed. I was worried about prices, and they gave me a few different estimates so I didn’t have to leave feeling robbed. By the time I left and took Vixen home w/ her prescribed antibiotics (and w/ a fresh bath), she had so much life put back into her. The staff was nicer then they could have been, and Vixen was taken very good care of.

6/16/21 They were extremely professional from front desk until the end . Everything was explained to us. Where else would a Vet give you a hug like he was family. We had to put down our 14.5 year old Shitzu. They treated us like family and let us grieve like family. I definitely will refer people to you. For the people that say they are high priced, IT'S A EMERGENCY CLINIC not a regular vet. Thanks again for making yesterday a day i will cherish. 

6/6/21 They saved my dogs life! Staff is very compassionate, understanding & go above & beyond to care for your animal while being mindful of financial resources. The accommodations they made was a blessing for my family! Thank you!! Cooper is back to his energetic self!